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Customer Service

Shipping & Delivery
All shipping prices quoted on our website are for the continental United States. Depending on your area, we may use the Post Office, i.e. Priority Mail, First Class Mail, Media Mail, or United Parcel Service.

Special orders, International shipments, and other shipping methods, must be calculated and approved before we ship your order. Please be available to discuss your options. Your order will be delayed until we have agreed on and approved any changes to the items or shipping amounts. Please call 740-4-HDYFTP (740-443-9387), Mon-Sat, 10am-6pm PST with any questions.
Privacy & Security
We do not use your personal or credit card information for anything except to process your orders. We do not and will never share this information with any other company for any reason. All information received on our website is processed on a secure server, using Secure Sockets Layer (SSL) encryption technology.
Returns & Replacements
If HDYFTP has made an error on your order or the merchandise was damaged in transit, please call 740-4-HDYFTP (740-443-9387), Mon-Sat, 10am-6pm PST for instructions. If necessary, we will pay for return shipping and/or resend the correct or replacement item(s) at no additional charge.

If, for any reason, you are not satisfied with the items ordered, please call 740-4-HDYFTP (740-443-9387), Mon-Sat, 10am-6pm PST for a Return Merchandise Authorization (RMA). As long as the merchandise is not damaged and is received in new, saleable condition, we will credit you for the cost of the items, excluding shipping charges.
Ordering & Payments
All orders must be processed with your credit card information: MasterCard, VISA, or American Express. Please remember your credit card statement will show "Paul's Custom Framing and Golf Co." for your HDYFTP purchase. If you do not wish to use a credit card, please call 740-4-HDYFTP (740-443-9387), Mon-Sat, 10am-6pm PST to make other arrangements. If we are not in, please leave a detailed message with your phone number and the best time to call you back.